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Support

Support

Support

Open-Source Users

At Sylabs, we are firm believers of the open source development and support model. You can receive best effort based support by joining our user communities here: https://www.sylabs.io/singularity/community/

If you believe identified an unexpected behavior which does not compromise the security of the software,  please submit an issue on GitHub. Our development team will assign a priority to your report and we will release an update including the fix as soon as possible.

If you think that the bug you identified may have security implications, do not post it publicly! See our security policy page.

SingularityPRO Customers

If you are a customer of Sylabs, you can use the contact form to submit a support request or email us at support@sylabs.io to describe the problem you encountered in detail.

If you are not yet a customer, but wish to obtain support, please let us know! Contact our sales team (sales@sylabs.io), or order one of our supported products using the order button below.

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